Introduction Customer retention is key to sustainable business growth, and live chat can play a pivotal role in keeping your customers happy and engaged. Here’s how you can use live chat to foster loyalty and boost retention.

1. Provide Proactive Support Don’t wait for customers to reach out. Use live chat to proactively offer help based on their behavior, such as providing assistance on a checkout page or answering FAQs during their browsing session.

2. Gather Feedback in Real-Time Live chat is a great tool for collecting immediate feedback. Use it to understand customer concerns and implement changes that improve their experience.

3. Offer 24/7 Availability Customers value businesses that are there when they need them. Use chatbots to provide round-the-clock support, ensuring no query goes unanswered.

4. Build Personal Connections Personalized interactions through live chat can help build stronger relationships. Address customers by name, remember past interactions, and tailor solutions to their needs.

Conclusion Live chat is more than just a support tool—it’s a way to build lasting connections with your customers. With Brivo, you can leverage live chat to not only enhance customer satisfaction but also increase loyalty and retention.